If you are getting a message that the OTP is wrong, it can be due to a couple of reasons.

First, make sure that you have entered it correctly. We recommend copying and pasting the code instead of entering it one digit at a time.

If you have requested the OTP more than one time, the issue might be that you are entering the first code you received. As soon as you request a new OTP (which you can do after 1 minute), the previously requested OTP becomes invalid.

Even though you can request a new OTP after 1 minute, we recommend waiting a couple of extra minutes. Otherwise, you might enter the first OTP when you expect the second to arrive, and end up in a loop of wrong codes.

If this happens, or if the code does not arrive at all, we advise you to wait 10–15 minutes and try again.

Still not working? Please reach out to us at [email protected].

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